Our Return & Refund Policy
Thanks for shopping at www.steveregan.com. We appreciate your business and if you are not satisfied with your purchase we are here to help.
All returns must be approved within 30 calendar days to return the item(s) purchased from the date you received the item(s).
All Sales are final on Seed and Animal Health Products
All item(s) must be unused and in the same condition that the item(s) were received.
All returns must be approved. To get an RMA (return merchandise authorization number), please email firstname.lastname@example.org with your receipt or proof of purchase and a brief explanation of what is wrong with the item(s) you have received. A returns specialist will contact you, via email with an RMA number that is to be written down on the packaging that item(s) will be returned in.
If item(s) were picked up at one of our stores, you will be able to return the item to the store where the item(s) were picked up and or purchased.
Once we receive your item(s), we will notify you that the item(s) have been received and inspected. We will notify you within 1 - 3 business days on the status of your refund after inspecting the item(s).
If your return is approved, we will initiate a refund to your credit card (or original method of payment, if you purchased at one of our stores). You will receive a credit to your credit/debit card within 3 - 5 business days, depending on your card issuer's policies.
We reserve the right to charge a re-stocking fee of 15% of the purchase price of the returned merchandise. The 15% will be deducted from your refund.
You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund amount.
If you have any questions on how to return your item to us, please contact us.